Version 3.0
Last updated April 4st 2026
1.1. This Social Network Service Provision and Use Agreement (hereinafter referred to as the "Agreement") is a legal document governing the rights, obligations, and responsibilities between MAYogu Joint Stock Company (hereinafter referred to as "MAYogu" or "We/Us") and the service user (hereinafter referred to as the "User" or "You") regarding the utilization of products, services, technological platforms, and social networking applications provided by MAYogu (hereinafter collectively referred to as the "Service").
1.2. This Agreement includes, but is not limited to: this core document; the Privacy Policy; the Personal Data Processing Agreement; the Content Moderation Policy; the Community Guidelines and Standards; the Virtual Items Policy; the Refund Policy; the Complaint and Report Handling Policy; and any other regulations, policies, and notices issued, amended, or supplemented by MAYogu from time to time. All the aforementioned documents constitute an inseparable and unified whole.
1.3. By registering an account, logging in, or continuing to use the Service in any manner, You confirm that:
a) You have read, thoroughly understood, and agreed to be legally bound by all terms and conditions of this Agreement;
b) You possess full civil capacity to establish this transaction in accordance with statutory legal requirements.
In the event that You do not agree with any terms of this Agreement, please terminate your use of the Service and uninstall the application immediately. MAYogu reserves the right to refuse Service provision if You do not accept the terms set forth above.
1.4. MAYogu reserves the right to modify or supplement any term within this Agreement at any time to align with legal regulations or operational requirements. Such modifications shall take effect immediately upon being posted on the MAYogu Application and/or Website. Your continued use of the Service after changes are published constitutes your full and unconditional acceptance of those modifications.
1.5. With the objective of continuously improving the user experience, MAYogu reserves the right to update, add, modify, or remove any feature of the Service without prior notice. In necessary situations such as maintenance, system upgrades, or force majeure events, We may temporarily suspend or terminate a part of or the entirety of the Service. We will make reasonable efforts to notify You at the earliest opportunity via the Application's in-app news channels.
(i) "MAYogu Content": Includes source code, user interfaces, designs, logos, trademarks, and intellectual property owned by MAYogu.
(ii) "User Content": Includes all information, images, videos, comments, and other data uploaded, shared, or transmitted onto the Service by Users.
a) Requirements to Become a Group Owner: A User may apply to activate Group Owner status upon simultaneously meeting the following conditions:
(i) Be at least 18 (eighteen) years of age at the time of registration;
(ii) Complete the advanced identity verification process (eKYC) using a valid Citizen Identity Card, including biometric face matching in compliance with laws on electronic identification and authentication;
(iii) Provide and register a valid Tax Identification Number (TIN) with the Vietnamese tax authorities;
(iv) Register a bank account with a credit institution authorized to operate in Vietnam to receive shared revenue payments.
b) Identification Binding Restrictions: To ensure transparency in e-commerce activities and guarantee tax compliance:
(i) Each Citizen Identity Card number can only be linked to 1 (one) single MAYogu account with Group Owner status at any given time. MAYogu reserves the right to refuse activation or revoke Group Owner status if an identity card number is found used across multiple accounts;
(ii) At any given time, an Owner may only register 1 (one) Tax Identification Number and 1 (one) bank account to receive revenue payments. Owners may update tax or banking details through the processes prescribed by MAYogu; updates take effect only after written electronic confirmation from MAYogu.
c) Authority of a Group Owner: Group Owners hold full authority over their owned Community Groups, including:
(i) Owning and managing one or multiple Community Groups on the Platform;
(ii) Managing the Group's total Virtual Item inventory, including setting the catalog for Donated Items and premium Paid Digital Content within the price brackets regulated by MAYogu from time to time;
(iii) Configuring Coin pricing for Digital Content they upload personally;
(iv) Authorizing Administrators via electronic writing through platform permission controls to upload Paid Digital Content within the scope and conditions defined by the Owner;
(v) Requesting revenue sharing (converting Diamonds to real cash) per mechanisms under the Content Creator Cooperation Agreement;
(vi) Appointing, configuring permissions for, and revoking the Administrator status of Group Admins.
a) Requirements to Become an Administrator: Admins must meet the following conditions:
(i) Be a User who has completed basic account verification using a mobile phone number registered in Vietnam pursuant to Article 4.2 of this Agreement;
(ii) Be appointed by a Group Owner via the platform's permission management features;
(iii) Confirm and accept the Admin role electronically through the workflow prescribed by MAYogu.
Note: Admins are not required to undergo advanced eKYC, provide a Tax Identification Number, or register a bank account, unless they simultaneously hold Group Owner status in another separate Community Group.
b) Authority of an Administrator: Admins hold the following permissions within their assigned Group:
(i) Uploading, editing, and removing content inside the Group in strict accordance with the scope authorized by the Owner;
(ii) Setting up Paid Digital Content inside the Group, provided that the Owner has granted authorization via electronic writing through the Platform. All revenue arising from Admin-set Paid Digital Content is credited directly to the Group Owner's Diamond balance—Administrators have no right to demand or receive direct revenue sharing from MAYogu;
(iii) Assisting in the management of members and moderation of content per the Owner's directives.
c) Restrictions on Administrator Authority: Under no circumstances shall an Admin have the right to:
(i) Access, manage, or interfere with the Group's internal Virtual Item inventory;
(ii) Request revenue distribution or convert Diamonds into real fiat currency;
(iii) Modify financial info linked to the Group (Tax Identification Number, bank accounts);
(iv) Transfer or alter Group ownership, or appoint subsequent Admins without explicit authorization from the Owner.
a) Notification and Effectiveness Window: The Group Owner revokes Administrator status via the Group management feature. The MAYogu system automatically pushes a notice to the affected account at the moment of execution. Revocation takes effect immediately upon the Owner's confirmation on the Platform, without requiring the consent of the revoked Admin.
b) Treatment of Previously Uploaded Content:
c) Termination of Privileges: From the exact moment revocation takes effect, the user loses all permissions listed under Article 3.2(b) for that Group, including the right to post new content, edit old content, and participate in member management. The user's account automatically reverts to a standard regular User status within that Group.
d) Post-Revocation Legal Liabilities: The revocation of Admin status does not absolve the Group Owner from legal liabilities regarding content published by the Admin within their authorized scope prior to revocation, pursuant to Article 3.4 of this Agreement. Concurrently, the revoked Admin remains personally liable before the law and MAYogu for violations arising from their actions during their active term of authorization.
The Group Owner bears full legal responsibility for all content uploaded by Administrators within the Group under their authorized scope, including liabilities for damages resulting from violating material. Revoking an Admin's status does not absolve the Owner of liability for actions performed prior to revocation.
a) Group Owner and Admin statuses are established independently on a per-Group basis. A User can simultaneously be an Owner of one Group and an Admin of another; authority is applied completely independently across separate Groups.
b) MAYogu reserves the right to suspend or revoke Group Owner or Admin statuses in cases of breaches against this Agreement, Community Guidelines and Standards, or upon lawful requests from competent state authorities.
4.1. To register and use the Service, You covenant and warrant that:
a) You are an individual at least 16 (sixteen) years of age at registration, possessing full civil capacity to establish and execute the terms of this Agreement under Vietnamese law.
b) Minor Users (Under 16 Years Old): Parents or legal guardians must directly register the Account using their own personal identity information (including full name, Vietnamese mobile number, and date of birth) in compliance with regulatory laws. The parent or guardian assumes full responsibility for monitoring and managing the content accessed, posted, and shared by the minor. MAYogu reserves the right to request proof of guardianship status at any time.
c) If You register an Account for a minor under clause (b) of this Article, You warrant that You have full civil capacity and assume all legal liabilities for all activities arising from that Account, including transactions involving Virtual Items.
d) If a User wishes to register and activate Group Owner (Owner) status to engage in e-commerce activities, You must warrant that You are at least 18 (eighteen) years of age at registration and fully satisfy Article 3 of this Agreement. The minimum age threshold of 16 years old specified in clause (a) applies solely to standard regular Users and Administrators.
a) Identification Principles: In compliance with Vietnamese laws governing social networks, your Account must be verified using a legitimate, owner-registered mobile phone number in Vietnam or other lawful electronic identification methods when required by statutory regulations.
b) Truthful Information: You agree to provide accurate, complete, and updated registration details. MAYogu assumes no responsibility for resolving disputes or protecting user interests if the information provided is inaccurate, falsified, or belongs to another individual.
4.3. You are solely responsible for safeguarding your personal devices and maintaining the confidentiality of login credentials (passwords, OTP codes). All activities and transactions (including the consumption of Virtual Items) originating from your Account will be automatically deemed by the system as your own voluntary, lawful actions. MAYogu is fully indemnified from any compensation claims for losses arising from credential leaks or third-party exploitation resulting from security failures on your end.
If MAYogu detects or holds reasonable grounds to believe your Account is being attacked, breached, or utilized by an unauthorized third party (including but not limited to: logins from irregular IP addresses, anomalous transaction patterns, or indicators of lost control), MAYogu holds full authority to immediately execute the following measures without prior notice to safeguard your data and system integrity:
(i) Temporarily suspend all Account activities, including login rights, content posting, transacting, and gifting features;
(ii) Freeze the total Virtual Item inventory and all pending transactions linked to the Account;
(iii) Cancel or reverse transactions originating during the suspected breach period if technical indicators confirm fraudulent activity;
(iv) Collect and preserve all associated activity logs for investigative workflows and coordinate with competent state authorities if necessary;
(v) Require You to undergo identity re-verification (including biometric checks or advanced eKYC) before restoring access.
MAYogu will make reasonable efforts to notify You via registered email or phone numbers as soon as practicable following enforcement. MAYogu bears no liability for losses incurred during the account suspension period if the underlying breach stemmed from User-side security lapses.
4.5. To optimize system infrastructure resources, if your Account records zero login activity for a consecutive period of 180 (one hundred and eighty) days, MAYogu reserves the right to:
a) Temporarily lock or reclaim access to the Account; and
b) Invalidate and clear the entire balance of accumulated Virtual Items without any obligation for refund or compensation. This clawback is legally deemed an intentional abandonment of digital asset ownership/usage rights by the User.
c) For Group Owners: Any remaining Diamond balances within the Group inventory at the time of account closure shall be handled pursuant to Article 9.4 of the Content Creator Cooperation Agreement executed between MAYogu and the Owner.
a) Beyond this Agreement, your use of the Service is strictly governed by the "MAYogu Community Guidelines and Standards" published openly on the Application and Website.
b) The "MAYogu Community Guidelines and Standards" detail allowable vs. restricted content, civil rules of engagement, and a catalog of strictly prohibited actions (such as violence, pornography, harassment, hate speech, etc.). Using the Service represents your binding commitment to strictly abide by those guidelines.
c) Users explicitly commit not to exploit the MAYogu platform to conduct unauthorized journalistic or press operations, including publishing content of an investigative, journalistic, or news-reporting nature without a valid press license under applicable laws.
You are strictly prohibited from executing the following technical infractions:
(i) Interfering with, unlawfully accessing, attacking (hacking, DDoS), or modifying the infrastructure, code, or data architecture of the MAYogu system;
(ii) Utilizing external software, tools (bots, cheats, automation scripts) to gain fraudulent advantages, exploit bugs, or disrupt the fairness of the Service;
(iii) Impersonating MAYogu corporate entities, staff, or other individuals to conduct deceptive or fraudulent activities;
(iv) Receiving, utilizing, or profiting from any Virtual Items, digital perks, or privileges obtained through system exploits, security vulnerabilities, or hacks against the MAYogu ecosystem.
5.3. You acknowledge and agree that MAYogu has the right to utilize automated Artificial Intelligence (AI) safety scanners to detect and flag violating material. Enforcement decisions may be triggered automatically by the system.
a) In the event You breach Community Standards or this Agreement, MAYogu holds the right to apply disciplinary actions per the workflows in the Community Standards matrix, including but not limited to: removing content, restricting feature access, temporary or permanent account locking, and forwarding evidentiary files to competent state authorities if criminal elements are detected.
b) MAYogu is legally obligated to block, suppress, and remove content, services, or applications that violate the law upon official directives from the Ministry of Information and Communications, the Ministry of Public Security, regional Departments of Information and Communications, or other authorized competent bodies.
a) Distribution Principle: Content on MAYogu is distributed strictly via the Community Group model. Users can only see, access, or interact with posts, images, videos, and livestreams published within the specific Community Groups that the User has proactively and voluntarily joined.
b) Step-by-Step Distribution Process:
(i) The User voluntarily searches for and submits a request to join a Community Group matching their interests;
(ii) Upon receiving entry approval, newly posted material within that Group becomes visible on the User's personal feed;
(iii) Users will never receive algorithmic content push from Community Groups they have not joined;
(iv) The sorting order of content within the User's feed is determined dynamically based on upload time, community engagement metrics, and relevance scores derived from the User's activity history inside that specific Group.
c) MAYogu does not curate or organize User Content into editorial, static journalistic columns. All content categorization is driven purely by the organic structure of Community Groups established and managed by the Users themselves.
d) MAYogu may use supporting recommendation algorithms to suggest relevant Community Groups to a User based on stated preferences and behavior. Joining or ignoring a suggested Group rests entirely with the User.
a) Temporary Account Locking: MAYogu is legally required to execute temporary locking of accounts, fan pages, community groups, or content channels that frequently distribute illegal content within 24 (twenty-four) hours of receiving a lawful request from competent state authorities or upon internal platform discovery.
b) Permanent Account Bans: MAYogu is legally required to permanently lock accounts, pages, groups, or channels within 24 (twenty-four) hours of receiving state authority requests or upon internal detection under the following scenarios:
(i) Publishing content that compromises or threatens national security; or
(ii) Accumulating 3 (three) or more separate temporary suspension events and continuing to commit infractions within a 90-day rolling cycle.
The intake and processing workflows for reports and complaints are governed in detail by the Complaint and Report Handling Policy. Mandatory statutory timelines under applicable laws are codified as follows:
a) Within 48 (forty-eight) hours of receiving a substantiated complaint from a user located in Vietnam regarding content violating Article 8 of the Law on Cyber Security, MAYogu is legally bound to block and remove the offending content or service.
b) For complaints regarding other legitimate rights and interests (including intellectual property, personality rights, honor, and dignity), MAYogu shall process requests pursuant to consumer protection, intellectual property, and relevant statutory laws.
For content or services violating Article 8 of the Law on Cyber Security No. 24/2018/QH14 or specialized laws, MAYogu is legally bound to inspect, audit, and completely remove the offending items within 24 (twenty-four) hours from the earliest of the following milestones:
(i) Receipt of a telephone, written, or electronic directive from the Ministry of Information and Communications, the Ministry of Public Security, local Departments of Information and Communications, or other legally competent administrative organs; or
(ii) Self-discovery of the violating material during normal operational management of the Service.
Note: If objective technical constraints outside of MAYogu's control prevent total erasure within the 24-hour window, MAYogu must immediately apply access-restriction protocols to isolate the content and submit a progress report to the calling authority within that same timeframe.
Users hold the following rights when utilizing the Service:
(a) To utilize the MAYogu social network service in strict compliance with statutory law and this Agreement.
(b) To have their personal information protected by MAYogu in accordance with data privacy laws and the MAYogu Privacy Policy, except when data sharing is called for by investigative bodies or competent authorities handling legal infractions. Advanced data subject rights are outlined in Article 8.
(c) Personal accounts, content channels, fan pages, or community groups on MAYogu have the independent right to register with the Ministry of Information and Communications (Authority of Broadcasting and Electronic Information) to receive training on internet governance regulations and receive optimized advertising recommendations. MAYogu shall not interfere with the User's exercise of this registration right.
Users are bound to the following obligations:
(a) To strictly adhere to this Agreement, the MAYogu Social Network Operations Regulations, the Community Guidelines, and relevant legal frameworks.
(b) To assume full personal legal liability for the lawfulness of all information stored, provided, or transmitted through the Service, including content distributed via outbound hyperlinks established by the User.
(c) To comply with specialized sectoral laws when dispensing professional information on the Service, and satisfy tax and currency laws when executing business transactions on the platform.
(a) Account owners, content channel owners, fan page owners, and community group managers are strictly prohibited from choosing names that are identical or confusingly similar to licensed press agencies, or utilizing terms (in Vietnamese or foreign languages with equivalent meanings) that imply a journalistic or press agency status, including but not limited to: Newspaper (Báo), Radio/Station (Đài), Magazine (Tạp chí), News (Tin/Tin tức), Broadcasting (Phát thanh), Television (Truyền hình), Media (Truyền thông), News Agency (Thông tấn/Thông tấn xã).
(b) MAYogu retains the right to reject registration or demand an immediate name change if a breach of this clause occurs. If the User fails to execute a name change within the window communicated by MAYogu, MAYogu holds the absolute authority to unilaterally apply technical intervention or completely lock the non-compliant account/page/channel/group without any compensation liability.
Account, channel, page, and group owners are bound to:
(a) Assume complete management liability for all content published within their domain, including monitoring and moderating comments left by other service users.
(b) Suppress and remove illegal info, material infringing on the rights of third-party organizations or individuals, or content harming minors within the following strict deadlines:
(c) Refrain from utilizing the Service to produce content under the guise of investigative reporting, documentaries, or journalistic interviews without holding a valid statutory press license.
Accounts, pages, channels, or groups using the real-time livestream feature must fully comply with Decree 147 and related specialized laws. If a livestream touches upon specialized sectors (such as health advice, financial advising, or formal education credentials), the User must strictly satisfy the additional statutory requirements governing those specific industries.
MAYogu commits to rendering social network services in strict compliance with Decree 147, the Law on Cyber Security No. 24/2018/QH14, the Law on Personal Data Protection No. 91/2025/QH15, and related legislative acts. Where the Service integrates specialized auxiliary solutions (such as e-commerce checkouts or payment gateways), MAYogu shall fulfill the corresponding sector-specific laws.
(a) MAYogu shall manage and render the Service in strict compliance with statutory law and the explicit terms promised to Users within this Agreement.
(b) The precise workflows and mechanics of content distribution on the Platform are published transparently under Article 5.6 to ensure Users are fully informed before selecting and utilizing the Service.
MAYogu guarantees that the User retains full autonomous choice to grant or deny permission regarding MAYogu's utilization of their personal data for marketing, communications, or distribution to external third parties. This right is actualized through the mechanisms under Article 8 and the "Do Not Track" toggle inside the Application's Privacy Settings.
MAYogu does not publish and strictly prohibits any individual—including internal corporate personnel of MAYogu—from producing content in the format of journalistic reporting, investigative documentaries, or press interviews on the Service without an explicit statutory press license. User and Creator counter-obligations are enforced via Article 6.4(c).
(a) MAYogu is bound to proactively audit, monitor, and remove information or services violating Article 8 of the Law on Cyber Security No. 24/2018/QH14 within a maximum of 24 (twenty-four) hours from discovery—whether flagged via automated AI technical filters, User reports, or state authority warnings.
(b) For formal content takedown and block requests issued by the Ministry of Information and Communications, the Ministry of Public Security, or localized information bureaus, MAYogu shall execute compliance within the timelines and paths defined under Article 5.9 of this Agreement and Clause 4, Article 24 of Decree 147.
a) Temporary Suspensions: MAYogu shall temporarily lock an account, page, group, or channel within a maximum of 24 (twenty-four) hours from receiving telephone, written, or electronic directives from competent state organs, or upon internal platform tracking, under the following scenarios:
(i) Accumulating at least 5 (five) instances of publishing illegal content within a rolling 30-day window; or
(ii) Accumulating at least 10 (ten) instances of publishing violating material within a rolling 90-day window that triggered official takedown orders from the Ministry of Information and Communications or the Ministry of Public Security.
Note: The temporary locking window spans from 7 (seven) to 30 (thirty) days, scaled to the severity and frequency of infractions, as defined inside the MAYogu Community Standards matrix.
b) Permanent Bans: MAYogu shall permanently lock an account, page, group, or channel within 24 (twenty-four) hours of state authority requests or internal platform tracking under the following conditions:
(i) Publishing content that compromises or threatens national security; or
(ii) Accumulating 3 (three) or more separate temporary suspension events.
(a) Within 48 (forty-eight) hours of receiving a substantiated complaint from a user located in Vietnam regarding content violating Article 8 of the Law on Cyber Security, MAYogu shall block and remove the offending content, service, or application.
(b) For grievances touching upon other legitimate interests (intellectual property, personality rights, etc.), MAYogu shall execute resolution workflows under consumer protection and intellectual property laws, following the tracks defined inside the Complaint and Report Handling Policy.
MAYogu is legally bound to provide User identification data to competent state authorities upon receiving a valid written request to assist in investigations, auditing, or processing legal infractions related to internet and online information management. Data disclosure shall strictly respect personal data protection rules, specifically Article 8.3(b)(iii).
MAYogu maintains at least 1 (one) server architecture cluster physically located within the territory of the Socialist Republic of Vietnam to facilitate:
(i) Regulatory inspection and audit workflows by the Ministry of Information and Communications, the Ministry of Public Security, and authorized state organs;
(ii) Fast data extraction and delivery upon valid requests from competent authorities;
(iii) Effective resolution of User complaints regarding Service delivery in accordance with statutory rules.
(a) MAYogu registers, retains, authenticates, and manages User profiles and data in strict compliance with Clause 3, Article 27 of Decree 147 and connected laws. Account verification tiers are detailed under Article 4.2.
(b) MAYogu shall permanently erase User data once mandatory statutory retention windows expire, pursuant to Article 8.4(e).
MAYogu coordinates actively with the Ministry of Information and Communications (Authority of Broadcasting and Electronic Information) and localized communication departments to:
(i) Supply data supporting state management of internet safety upon valid requests;
(ii) Disseminate Vietnamese internet governance and safety laws directly to Users via internal Service information streams.
(a) MAYogu implements technical safety solutions, policies, and workflows to shield minors in cyberspace per child protection laws, including:
(i) Enforcing minimum age registration controls under Article 4.1;
(ii) Applying parental/guardian supervisory linkages for accounts belonging to minors under Article 4.1(b);
(iii) Preemptively filtering and removing content harmful to minors per the Community Standards.
(b) MAYogu reserves the right to continuously evolve and upgrade child protection measures in alignment with state authority directives and emerging technological standards.
MAYogu maintains system linkages with the national monitoring systems of the Ministry of Information and Communications in compliance with Article 35 of Decree 147/2024/NĐ-CP to facilitate statistical tracking of user volume and traffic bandwidth metrics as required by law.
Upon formal demands from the Ministry of Information and Communications and the Ministry of Public Security, MAYogu provides specialized search and automated content scanning/scraping tool access within the platform pursuant to Article 35 of Decree 147/2024/NĐ-CP.
(a) MAYogu fulfills periodic and ad-hoc compliance reporting mandates as dictated by statutory law.
(b) MAYogu covenants to facilitate and submit to lawful inspection and audit procedures conducted by the Ministry of Information and Communications, the Ministry of Public Security, and authorized organs.
(c) Within boundaries permitted by law, MAYogu will make reasonable efforts to inform Users regarding audit outcomes that directly impact user interests at the earliest practicable date.
Personal data protection activities are governed by the Privacy Policy and the Personal Data Processing Agreement—both forming inseparable parts of this contract. The core principles are established as follows:
a) Legal Basis and Affirmative Consent: All processing workflows follow the Law on Personal Data Protection No. 91/2025/QH15, Decree No. 356/2025/NĐ-CP, and guiding acts. By actively checking the box "I agree to the Terms of Service, Privacy Policy, and Personal Data Processing Agreement" during account registration, the User (as the Data Subject) confirms that:
(i) They have been fully informed, thoroughly understand, and voluntarily permit MAYogu to collect and process both Basic and Sensitive Personal Data for the explicit purposes stated herein;
(ii) This consent is expressed via a verifiable electronic format holding equal legal weight to a signed physical contract;
(iii) They understand that processing sensitive data is strictly necessary to unlock the platform's advanced transactional features and guarantee core ecosystem security.
b) Taxonomy and Scope of Collected Data: MAYogu processes the following data categories:
(i) Basic Personal Data (Supplied during baseline Account creation): Full legal name; date of birth; gender; active primary mobile phone number; email address; and account profile details (username, User ID, avatar, cover image, public biography entries).
(ii) Sensitive Personal Data (Collected only upon triggering specialized features):
(iii) Automated Infrastructure Logging: Device IP addresses, hardware configuration strings, operating system versions, browser cookie states, and network access logs to preserve login sessions, detect malicious attacks, and guarantee cyber-safety.
c) Right to Opt-Out of Tracking: MAYogu provides a clear "Do Not Track" toggle inside Account Settings. Activating this toggle stops behavioral collection for personalized ad matching or algorithm-driven content pushes. Technical infrastructure logs mandatory for baseline site stability remain active.
MAYogu collects and handles your personal data strictly to fulfill the following objectives:
a) Service Delivery, System Maintenance, and core Operation:
(i) Identity Provision & Session Control: Utilizing email profiles or mobile numbers to anchor unique User IDs, maintain active login states, and power account recovery loops.
(ii) Verification for Interactive Permissions: Processing Vietnamese mobile phone numbers to achieve basic user verification. Only verified accounts are granted write-access privileges: publishing posts, writing comments, hosting non-commercial livestreams, or sharing links. If a User certifies they do not possess a Vietnamese mobile number, the system will process National Identity fields as a substitute validation path.
(iii) Customer Care Support: Triaging incoming technical tickets and debugging user-facing errors based on verified account snapshots.
b) Experience Personalization and Algorithmic Scoring:
(i) Feed Structuring: Processing interaction logs to recommend matching Community Groups and arrange the display order of feeds per Article 5.6.
(ii) Platform Optimization: Aggregating anonymized usage trend charts to guide design and engineering optimizations under data privacy compliance standards.
c) Commercial Checkout and Financial Duties: Processing monetary top-ups, recording Virtual Item ledger states, validating banking destinations for revenue sharing, and executing mandatory withholding tax filings with fiscal authorities.
d) Cyber Security and Commercial Moderation:
(i) Verifying Commercial Livestreams: To satisfy digital commerce laws on social networks, Users deploying livestreams for commercial ends (accepting virtual gifts, digital storefront checkouts, affiliate marketing links) must undergo advanced electronic verification. Commercial livestream capabilities are restricted until this tier is satisfied.
(ii) Risk Management: Preventing unverified accounts from launching high-velocity automated spam runs, payment fraud, or system network attacks.
(iii) Statutory Legal Responses: Delivering verifiable identification records to administrative or judicial organs upon receiving valid written demands.
e) Marketing Communications: Rendering advertising banners within the application layout and pushing service milestone alerts or promotional events.
a) MAYogu guarantees strict data confidentiality. We do not sell, lease, or trade personal data to external third parties for marketing or commercial use without affirmative consent. Data sharing is limited to the following necessary and lawful instances.
b) Authorized Transferees: To maintain Service operations, You agree that MAYogu may share required data fields with the following entities, bound to equivalent confidentiality pacts:
(i) Financial intermediaries: Sharing transaction strings with processors (Apple, Google, card networks, integrated e-wallets) to finalize payments and handle settlement clearing.
(ii) Infrastructure operators: Transmitting encrypted strings to Cloud Server vendors, identity eKYC API providers, or SMS brandname gateways to maintain app functionality.
(iii) State organs: Supplying identity fields, network access records, and content logs when valid written orders arrive from courts, prosecutors, or specialized enforcement units for national safety or criminal investigations.
(iv) Corporate successions: Transferring corporate assets during mergers, buyouts, structural spin-offs, or liquidations to a successor entity, bound to honor this Agreement.
c) Transnational Data Flows:
(i) Given the architecture of globally distributed cloud data grids, your data may be stored or processed on nodes outside Vietnam.
(ii) MAYogu commits to performing a full Transfer Impact Assessment (TIA) and filing required notification packets with the Personal Data Protection Office in compliance with the Law on Personal Data Protection No. 91/2025/QH15 and Decree 356/2025/NĐ-CP.
(iii) Utilizing the Service represents your clear consent to these data flows, backstopped by industry-standard encryption protocols safeguarding your data regardless of physical storage nodes.
a) Catalog of Data Subject Rights: Under applicable laws, You hold comprehensive rights regarding your personal data entries:
(i) Right to be informed regarding processing paths;
(ii) Right to give, withhold, or withdraw consent at any time;
(iii) Right to access, review, and correct inaccurate fields;
(iv) Right to demand permanent erasure of personal data;
(v) Right to restrict or object to processing for automated marketing tracking;
(vi) Right to demand data portability copies of your account record;
(vii) Auxiliary rights to log administrative complaints, file judicial damage lawsuits, and deploy legal self-defense paths.
b) Rules and Timelines for Exercising Rights: To prevent malicious identity theft or fraudulent account sabotage:
c) Statutory Grounds for Refusing Takedown or Consent Withdrawal Requests: In compliance with personal data protections and to defend the legal positions of the community, MAYogu can deny or delay data erasure under the following exceptions:
(i) Statutory Hold Duties: The data is locked under an active administrative check, judicial inspection, or criminal investigation order from state organs;
(ii) Pending Claims or Monies: The account is linked to an active un-adjudicated dispute, or possesses unfulfilled debt liabilities toward MAYogu;
(iii) Anti-Fraud and Community Protection: The account records demonstrate gross violations of community guidelines (e.g., active fraud, severe digital harassment), and data must be locked as corporate evidence to prevent malicious registration recycles.
d) Legal Implications of Consent Withdrawal: You understand and accept that:
e) Mandatory Data Retention Schedules: Regardless of account deletion choices, MAYogu is bound to satisfy the following statutory retention schedules under Vietnamese law:
(i) Public Profiles and Visible Content: Wiped or anonymized from client-facing display (Frontend) immediately upon account termination confirmation.
(ii) Platform Activity Logs (Logs): Access histories, unique IP records, and content upload metadata are preserved in a highly secure sandbox for a minimum of 02 (two) years pursuant to Decree 147/2024/NĐ-CP, accessible only via authorized state authority warrants.
(iii) Fiscal Financial Ledgers: Billing histories, fiat top-up invoices, and payment receipts are preserved for a minimum of 10 (ten) years under the Law on Accounting to satisfy mandatory tax audits.
a) You acknowledge and agree that the Service, including but not limited to source code, underlying software architecture, user interfaces (UI/UX), design assets, brand graphics, corporate logos, the trademark "MAYogu", search algorithms, audio libraries, and technical documentation are the exclusive intellectual property of MAYogu and/or its corporate licensors.
b) These assets are strictly shielded by the Law on Intellectual Property of Vietnam and international copyright treaties.
c) You are strictly prohibited from copying, adapting, modifying, reverse-engineering, decompiling, or creating derivative works from our Service without explicit written corporate authorization.
a) Retained Copyrights: You retain full intellectual property rights and copyrights over the original digital materials (videos, imagery, audio designs, original text) You personally create and publish on MAYogu ("User Content"). MAYogu does not claim ownership of your creative files.
b) Worldwide Operational License Grant: To enable MAYogu to host, render, and distribute your creations across your chosen community layers, You grant MAYogu a non-exclusive, royalty-free, worldwide, sublicensable, and transferable license to:
(i) Host, store, duplicate, cache, display, publicly perform, distribute, and broadcast your User Content on the MAYogu infrastructure;
(ii) Adapt technical formatting layouts (such as compressing video files or downscaling resolutions) to optimize mobile streaming delivery pipelines;
(iii) Deploy your User Content within corporate promotional campaigns or marketing materials to highlight Service capabilities without triggering extra licensing fees, unless specific exemptions are carved out inside an Owner's Cooperation Agreement.
You explicitly covenant and warrant that:
a) You are the absolute legal copyright holder or possess all necessary statutory licenses and authorizations required to publish the content and execute the licensing grants under Clause 10.2;
b) Your User Content does not infringe upon the copyrights, trademarks, commercial trade secrets, or privacy spheres of any third party. You assume full legal liability and will cover all legal costs and damage settlements if a third party files a copyright lawsuit against MAYogu stemming from your uploads.
a) Infringement Intake: MAYogu respects intellectual property rights. If You discover that your original work is being pirated or distributed without authorization on the Service, You can file a formal "Notice of Intellectual Property Infringement" along with ownership certificates to our support team.
b) Unilateral Takedown Rights: MAYogu preserves the right (but not the obligation) to unilaterally remove or block access to any User Content that exhibits indicators of copyright piracy or upon receiving a takedown demand from a validated rights-holder, without prior warning.
c) Repeat Infringer Policy: Accounts that demonstrate a pattern of copyright piracy (accumulating 3 or more warnings or severe initial infractions) will face a permanent account ban and a future block from re-entering the Service.
d) General Abuse Intake: Beyond copyright items, if You discover content violating statutory laws, attacking civil honor, or harming legitimate interests, You can trigger the in-app "Report" feature or file an alert via email. MAYogu commits to processing intakes within statutory legal windows.
a) MAYogu commits to deploying commercially reasonable efforts to maintain a stable, secure, and uninterrupted 24/7 Service ecosystem to ensure an optimized experience for our users.
b) However, given the inherent vulnerabilities of global internet frameworks and complex software stacks, You acknowledge and agree that We cannot supply absolute warranties regarding the following items:
(i) The Service may experience temporary latency, routing drops, or system downtimes during unexpected network grid outages, emergency security patches, or force majeure events outside our sphere of control;
(ii) Despite rigorous quality assurance software testing, the Application may contain hidden software bugs. We commit to actively triaging and patching verified bugs at the earliest opportunity, but do not warrant that all software anomalies will be resolved instantly;
(iii) Although We deploy advanced defenses (encryption layers, firewalls), We do not warrant that the system is entirely immune to sophisticated cyber-espionage runs, polymorphic viruses, or zero-day malware strands. If an infrastructure attack occurs, our priority will be securing database backups and protecting User positions.
Under no circumstances shall MAYogu, its executive board, corporate officers, employee teams, or infrastructure partners be liable to You or any third party for:
a) Any indirect, incidental, special, exemplary, or consequential damages, including loss of business profits, database corruption, data erasure, or operational business interruptions resulting from your use or inability to use the Service;
b) Losses stemming from: unauthorized server intrusions or breaches of personal data pipelines; the offline or online behavior of any third party on the Service (including defamation, digital stalking, or online financial fraud runs); or device damages caused by malware embedded within files downloaded from the Service.
The Service layout may display hyperlinks routing to external corporate websites, independent mobile apps, or third-party ad networks (e.g., promotional banners, affiliate marketing URLs). You acknowledge that MAYogu exerts zero administrative control over, and assumes zero liability for, the content accuracy, privacy philosophies, or digital safety of external domains. Clicking outbound links is performed at your own personal risk.
a) User Awareness Mandate: When entering Community Groups and interacting with other users, You must remain aware of the following real-world digital risks:
(i) Public profiles and user-stated claims are not independently vetted or verified in real-time by MAYogu; You must practice caution before trusting or sharing confidential details with digital strangers;
(ii) Commercial joint venture pitches, private investment opportunities, or asset trades received via internal messages could be sophisticated social-engineering scams; You must perform independent external validation before wiring real money;
(iii) External links dropped inside comments by other users can route to phishing pages or malicious credential harvesting scripts;
(iv) User-shared data inside community groups may be inaccurate, fabricated, or completely baseless; You must evaluate and cross-check information before digesting or resharing.
b) MAYogu assumes zero liability for damages, financial losses, or physical harm arising from private deals, off-platform agreements, or direct peer-to-peer relationships forged between users on or off the Service.
12.1. Choice of Law: This Agreement, alongside any legal conflicts or lawsuits arising between You and MAYogu, shall be governed by, construed, and enforced under the laws of the Socialist Republic of Vietnam.
a) Mandatory Amicable Meditation: Any legal disputes or claims must first be submitted to good-faith private mediation and corporate negotiation for a mandatory period of 30 (thirty) days following the transmission of a written dispute notice by either party.
b) Judicial Venue Binding: If negotiation loops fail to yield a settlement, the dispute shall be filed exclusively before the competent People's Court in the city where MAYogu anchors its corporate headquarters. The judicial ruling issued by said court shall be final and binding on both Parties. Court filing fees and associated litigation processing costs shall be borne by the losing party.
12.3. Contractual Statute of Limitations: You agree that any legal cause of action or lawsuit arising out of or related to the use of the Service must be formally filed within 1 (one) year from the exact date the underlying incident or conflict first arose. Failure to file a claim within this 1-year window operates as an absolute and permanent waiver of your right to sue.
13.1. Severability Overrides: If a competent court of law or judicial organ declares any specific clause or sentence of this contract null, void, or legally unenforceable, that isolated element shall be cleanly severed from the text without affecting the legality, validity, or enforceability of the remaining clauses, which shall remain in full force and effect.
MAYogu maintains the right to rewrite or adjust terms inside this Agreement to mirror regulatory legislative shifts or core business updates.
For formal notifications, regulatory audits, or compliance grievances, reach out to our corporate office:
By checking the box "I Agree", or by continuing to log in and utilize the Service, You affirm and execute the following legal covenants:
(i) Binding Acceptance: You certify that You have read, understood, and agreed to be legally bound by this entire Agreement and all referenced policy modules.
(ii) Data Processing Consent: You grant voluntary, explicit, and fully informed consent allowing MAYogu to collect, process, and share your personal data fields (including sensitive fields and transaction trails) to service partners and state organs per Article 8 and connected Personal Data Processing Agreements.
(iii) Age and Capacity Affirmation: You warrant that You are at least 16 years of age with full civil capacity; or, if registering an Account for a minor under 16, You certify under penalty of perjury that You are the legal parent or statutory guardian of that minor, assuming full personal liability per Article 4.1(b).
Thank you for trusting and building a safe, vibrant community on the MAYogu platform!