I. INTRODUCTION – LEGALLY BINDING NATURE
1.1. These Terms of Use (“Terms”) constitute a legally binding agreement between the user (“you”) and MAYOGU JOINT STOCK COMPANY (“MAYogu”, “Company”, “we”), the sole lawful owner of the MAYogu application and platform (“Platform”).
1.2. By accessing, installing, registering an account, or otherwise using the MAYogu Platform in any manner, you acknowledge and agree that:
(a) You have read and fully understood these Terms;
(b) You agree that these Terms are legally valid and enforceable as an electronic contract under the laws of Vietnam, Singapore, and applicable international standards;
(c) You expressly waive any right to request the application of more lenient terms;
(d) You accept and agree to comply with all obligations, limitations, and legal restrictions set forth in these Terms.
1.3. If you do not agree with any provision of these Terms:
You are not authorized to use the MAYogu application and must immediately uninstall it from your device.
1.4. These Terms are established based on:
- Laws of Vietnam
- Personal Data Protection Act 2012 (PDPA, Singapore)
- General Data Protection Regulation (GDPR, European Union)
- California Consumer Privacy Act (CCPA, United States)
- Platform Governance Standards (Singapore Technology Regulation Model)
II. EXTENDED LEGAL DEFINITIONS
For the purpose of ensuring clarity and consistency in the interpretation of these Terms, the following terms shall have the meanings set forth below:
2.1. “MAYOGU JOINT STOCK COMPANY”
The legal entity that owns in full:
- Source code
- Databases
- Brand
- Intellectual property
- Server systems
- Algorithms
- Operating models
- Business rights and commercial exploitation rights of the MAYogu Platform
2.2. “Platform” or “Application”
Includes, in its entirety:
- The MAYogu application software
- Web versions or APIs
- Servers, databases, and data processing systems
- Access control algorithms, AI, and moderation systems
- Technical content and structural architecture
2.3. “User”
Any individual or organization that accesses, installs, or uses the MAYogu Platform, including:
- Unregistered users
- Registered account holders
- Creators
- Group administrators
- Members of private groups
2.4. “Personal Data”
Includes, but is not limited to:
- Name, email address, avatar
- IP address, device identifiers, approximate location
- Profile information
- Access logs
- Behavioral data
- Group interaction data
As defined under Decree No. 13/2023 (Vietnam), the PDPA (Singapore), and the GDPR (EU)
2.5. “User-Generated Content” (UGC)
Any data created by Users, including:
- Text
- Images
- Videos
- Audio
- Document files
- Comments, messages
- Associated metadata
2.6. “Private Group Space”
A digital space established by a Creator or Administrator, featuring:
- Member access controls
- Restricted access
- Group rules
- Internal moderation mechanisms
2.7. “Creator”
An individual who creates a group or owns specialized content within a group. A Creator is a content partner but is not an employee or legal representative of the Company.
2.8. “Prohibited Activities”
Includes any actions that:
- Violate applicable laws
- Cause harm to the Platform
- Involve attacks or unauthorized interference
- Involve unlawful data collection
- Involve copying of group content
- Disrupt the community
- Violate privacy rights
2.9. “Dispute”
Any disagreement relating to:
- Rights
- Obligations
- Content
- Assets
- Conduct
- Interpretation of these Terms
- Disputes shall be resolved in accordance with Chapter XXI - International Arbitration Mechanism
III. SCOPE OF SERVICES & LICENSE GRANT (EXTENDED EULA)
3.1. Scope of MAYogu Services
MAYogu provides the following services:
(a) Private Group Infrastructure:
- Allows creation of private groups, group administration, and access authorization.
- Adjusts content structure based on each group and membership level.
- Restricts copying, screenshots, and screen recording.
(b) Multimedia Content Publishing Tools:
- Text, images, files, audio, video, links.
- Data synchronization based on a distributed server system.
(c) Member Management Tools:
- Role classification: Group Owner, Administrator, Moderator, Member.
- Behavior control, moderation settings, violation reporting.
(d) Notifications and Personalized Feed Tools:
- Algorithm for content display authorization based on internal security standards.
- Feed is adjusted based on access rights – not public.
(e) Content Security Tools:
- Anti-screen recording/screenshot warning.
- Limiting download features.
- Filtering dangerous behavior.
(f) Other Ancillary Services:
- Including, but not limited to:
- Short-term data storage,
- Technical processing,
- Media optimization,
- Security scanning,
- System log analysis to protect platform security.
3.2. License Grant
MAYogu JOINT STOCK COMPANY agrees to grant you a personal, non-exclusive, non-transferable, revocable license, allowing you to:
- Install the MAYogu application on your device,
- Access private groups according to the granted permissions,
- Post and view content appropriate to your role.
⚠ The license does not grant you any ownership rights over the platform. You shall not:
- Copy the source code,
- Create derivative products,
- Resell the service,
- Grant access rights to others,
- Use the application for unauthorized commercial purposes.
The Company reserves the right to revoke the license at any time if there are signs of violation.
3.3. Prohibited Activities within the Scope of the License
You shall not:
- Modify, reverse engineer, decrypt, or decompile the source code;
- Use bots, crawlers, or scraping tools;
- Download group databases for storage or distribution outside the platform;
- Illegally access groups for which you do not have permission.
Violation of these restrictions may result in:
- Account suspension,
- Reporting to authorities,
- Civil or criminal proceedings under Vietnamese law, or prosecution under Singapore's PDPA when related to personal data.
3.4. Right to Suspend or Limit Services
MAYogu JOINT STOCK COMPANY has the right to:
- Block access for security reasons,
- Limit features to comply with the law,
- Change display algorithms,
- Implement measures to prevent misuse.
- The Company is not obligated to maintain the service continuously 24/7.
3.5. Monitoring Rights
You agree that MAYogu has the right to:
- Record activity logs,
- Examine content posting behavior,
- Apply algorithms to detect violations,
- Analyze behavioral data to protect the system.
This monitoring right is exercised within the framework of the law, without infringing upon user data beyond the necessary technical scope.
3.6. No Warranty Clause
MAYogu JOINT STOCK COMPANY disclaims all warranties, including:
- The application being error-free,
- The service always being operational,
- Content not being manually copied,
- Data not being lost,
- Other users behaving appropriately.
- Users must assume all risks when using the service.
IV. TERMS OF USE & STANDARDS OF CONDUCT (CONDUCT FRAMEWORK)
4.1. Compliance with Vietnamese Law, Singapore Law, and International Standards
You must comply with:
- Vietnamese Law,
- Singapore PDPA (Personal Data Protection Act),
- International community ethical standards.
Any violation may lead to:
- Account suspension/lock,
- Content deletion,
- Reporting to authorities,
- Civil or criminal liability.
4.2. Strictly Prohibited Activities Across the System
Including but not limited to:
(a) Illegal Content
- Inciting hatred, racial, or gender discrimination;
- Pornography, sexual exploitation, or solicitation;
- False information;
- Illegal documents, harmful content.
(b) Fraudulent Activities
- Financial fraud, multi-level marketing (pyramid schemes), or property appropriation;
- Account impersonation;
- Sending malicious links, Trojans, or malware.
(c) System Abuse
- Continuous spamming,
- Data scraping,
- System attacks.
(d) Privacy Violation
- Unauthorized collection of member data;
- Disclosure of sensitive information.
(e) Intellectual Property Rights Violation
- Unauthorized content copying,
- Disseminating private group content externally.
4.3. Responsibility for Content
You shall be solely legally responsible for:
- The content you post,
- The consequences thereof,
- Claims for compensation from third parties.
MAYogu JOINT STOCK COMPANY is not responsible for user-generated content.
4.4. MAYogu’s Rights Regarding Violations
The Company has the right to:
- Delete content at any time,
- Restrict the account,
- Permanently ban access,
- Report violations to relevant authorities.
V. PROVISIONS REGARDING CHILDREN & RESTRICTED AUDIENCES
5.1. Prohibition for Users Under 13
Children under the age of 13 are not permitted to create an account or use the service, in accordance with:
- Singapore PDPA (Personal Data Protection Act)
- International child protection mechanisms
- MAYogu's content safety policy
- If an account belonging to a child under 13 is discovered, MAYogu reserves the right to permanently delete it.
5.2. Users Aged 13–15
Users in this age group are only allowed to use MAYogu when:
- There is direct supervision from a parent or legal guardian,
- The parent or guardian understands and agrees to these Terms.
5.3. Content Restricted for Minors
Private groups containing content such as:
- High-risk financial guidance,
- Mature content,
- Sensitive topics,
- May be limited or prohibited for users under 18 years of age.
- Creators are responsible for content classification.
5.4. Obligations of Guardians
Parents/legal guardians:
- Are responsible for the child's behavior,
- Must supervise the content accessed,
- Have the right to request the child's account be deleted.
VI. EXTENDED LIST OF PROHIBITED CONDUCT
6.1. General Principles
Users shall not engage in any conduct that harms:
- The safety, security, or integrity of the Platform;
- The legal rights and interests of MAYogu Joint Stock Company;
- The privacy and safety of other users;
- The reputation, image, or business operations of the Company.
- The following list is applied expansively and remains in effect even if the conduct occurs outside the platform but directly affects MAYogu.
6.2. Prohibited Conduct Related to Content
Users shall not post, share, disseminate, or store any content falling into one of the following categories:
(a) Content violating law or social norms
- Content inciting violence or crime;
- Content related to drugs or illegal weapons;
- Content insulting organizations or individuals;
- Content containing elements of hatred, racial, religious, or gender discrimination.
(b) Child exploitation content
- Child pornography;
- Content soliciting or grooming children;
- Depiction of harmful behavior or exploitation of children.
(c) Content infringing upon privacy rights
- Personal information of others without consent;
- Sensitive data collected illegally;
- Private images or videos.
(d) False or alarming content
- Fake news, fabricated information;
- Content leading to serious misunderstandings regarding finance, health, or legal matters;
- Documents impersonating official sources.
(e) Copyright infringement content
- Unauthorized copyrighted videos, images, music, or documents;
- Illegally copied software, materials, or digital products.
6.3. Prohibited Conduct Related to System and Security
(a) Technical attack or interference
- DDoS attacks, brute force, injection, or other forms of cyberattacks;
- Security testing without explicit written authorization.
(b) Account misuse
- Unauthorized login to another person's account;
- Account sharing with others;
- Use of fake accounts to manipulate group activity.
(c) Unauthorized data collection
- Using bots, crawlers, or scrapers to collect Platform data;
- Data analysis aimed at counter-engineering algorithms or replicating the operating model.
6.4. Violations of Private Group Confidentiality
Users shall not:
- Screen record, take screenshots, or audio record private group content without permission;
- Share internal content outside the group;
- Redistribute group content in any form;
- Publish, disseminate, or commercialize group content.
6.5. Fraudulent Activities and Platform Abuse
Including but not limited to:
- Financial fraud, appropriation of assets;
- Impersonation of the Company, employees, or Creators;
- Solicitation of investments without a basis;
- Organizing illegal activities through the platform.
6.6. Handling of Violations
Depending on the severity of the violation, the Company has the right to:
- Issue a warning,
- Delete content,
- Temporarily suspend the account,
- Permanently terminate access,
- Coordinate with state authorities for legal handling.
- The Company may implement necessary measures without prior notice.
VII. CREATOR AND ADMINISTRATOR OBLIGATIONS
7.1. Role of the Creator
The Creator is the entity that establishes, administers, and leads the community within the private group. A Creator is not an employee, legal representative, or business partner of the Company but must comply with the Platform’s operational mechanism.
7.2. Creator Obligations
The Creator has the following obligations:
(a) Legal Obligations
- Ensure content complies with the law;
- Ensure no infringement of intellectual property rights;
- Shall not exploit the private group for fraud or illegal capital mobilization.
(b) Security and Administrative Obligations
- Establish appropriate group rules;
- Control member content;
- Respond to or handle violations within the group;
- Shall not share internal member data.
(c) Content Safety Obligations
- Classify content by age group;
- Shall not share sensitive content with young users;
- Shall not create content that poses a risk of legal liability.
(d) Obligation to Cooperate with the Company
- The Creator must assist MAYogu when:
- There is a request for content verification;
- Information needs to be provided for violation investigation;
- There is a dispute related to the group.
7.3. Civil and Criminal Liability of the Creator
The Creator is directly responsible before:
- Group members;
- MAYogu Joint Stock Company;
- Law enforcement agencies.
- In case a violation causes damage, the Creator has the obligation to:
- Compensate for damages;
- Bear administrative or criminal liability under Vietnamese law;
- Bear liability under the PDPA when there is data misuse.
7.4. Limited Liability of the Company Regarding Creator Activities
The Company is not responsible for:
- Content posted by the Creator;
- Commitments made by the Creator to members;
- Private commercial activities between the Creator and members;
- Damages arising from the Creator's actions.
- The Company is only liable to the extent required by law.
VIII. LEGAL RIGHTS AND AUTHORITY OF MAYogu JOINT STOCK COMPANY
8.1. Right to Intervene and Control the System
To protect the Platform, the Company has the right to:
- Temporarily suspend accounts upon detection of suspicious activity;
- Limit functionalities;
- Block access from high-risk devices or IP addresses;
- Adjust algorithms and authorization systems.
- The Company is permitted to implement technical measures to prevent:
- Cyberattacks;
- Content sabotage;
- Unauthorized data collection.
8.2. Right to Content Management
The Company has the right to:
- Delete any content that violates the policy;
- Hide content in case of a complaint;
- Request the Creator to provide relevant information for violation assessment.
- The Company is not obligated to provide detailed explanations regarding the moderation algorithm.
8.3. Right to Suspend or Terminate Services
The Company has the right to:
- Temporarily suspend the service for maintenance or upgrades;
- Suspend the service in case of an urgent security emergency;
- Cease providing the service in certain restricted jurisdictions.
8.4. Right to Cooperate with Law Enforcement Agencies
The Company will cooperate upon valid request from:
- Vietnamese state authorities;
- Competent international investigative agencies;
- Data management organizations under PDPA or GDPR when related to personal data.
8.5. Maximum Legal Liability Disclaimer
To the maximum extent of protection:
- The Platform is not liable for indirect, consequential, or special damages;
- It is not liable for the actions of users;
- It is not liable for the content of Creators;
- It is not liable in the event of -force majeure- technical incidents.
IX. DATA PROTECTION FRAMEWORK (PDPA/GDPR HYBRID)
9.1. Principles of Personal Data Protection
MAYogu JOINT STOCK COMPANY applies the following principles to personal data:
(a) Transparency Principle
Data collection and processing are carried out transparently, in compliance with Vietnamese law (Decree 13/2023), Singapore PDPA, EU GDPR, and relevant international standards.
(b) Purpose Limitation Principle
Data is only collected and processed for disclosed purposes, including service operation, platform security, and legal compliance.
(c) Data Minimization Principle
MAYogu only collects data essential for technical operations and user safety.
(d) Storage Limitation Principle
Data is retained for the minimum period necessary for operational and compliance purposes, after which it is deleted or anonymized.
(e) Security Principle
Applying encryption, data partitioning, internal access control, multi-factor authentication, and proactive security monitoring.
9.2. Types of Data Collected by MAYogu
(a) Data directly provided by the user
- Email, display name, avatar
- Private group content: posts, images, videos, documents
- Feedback, complaints
(b) Data automatically collected via the system
- IP address, relative location
- Device identifiers: IMEI, OS, device type
- Access logs, usage time, interaction behavior
- File metadata (format, size, upload time)
(c) Specific Technical Data
- Security-related events
- Data detecting fraud or dangerous behavior
- Data processed by algorithms to detect violations
9.3. Purposes of Data Processing
Data is processed for the purpose of:
- Stable operation of services;
- Ensuring system security;
- Preventing activities that violate the terms;
- Implementing content display authorization;
- Improving functionality;
- Supporting investigations when legally requested.
MAYogu JOINT STOCK COMPANY does not sell user data to any third party.
9.4. Sharing Data with Third Parties
Data may be shared in the following cases:
(a) Technical Infrastructure Providers
Server providers, CDN, security services, or data storage providers.
(b) Contracted Data Processors
Only process data within the scope specified in the Data Processing Agreement (DPA).
(c) Competent Authorities
When there is a legitimate request under Vietnamese law or international treaties to which Vietnam is a party.
(d) Parties involved in disputes
In the event of civil disputes, criminal proceedings, or complaints.
MAYogu requires all third parties to comply with security standards equivalent to PDPA/GDPR.
9.5. Cross-border Data Transfer
Data may be processed in:
- Vietnam
- Singapore
- International server systems selected by the Company
Data transfer is carried out:
- Under data protection conditions equivalent to GDPR (Standard Contractual Clauses),
- In compliance with the Singapore PDPA regarding cross-border data transfer.
9.6. User Rights under PDPA/GDPR
Users may request:
- The right to access data;
- The right to rectification of data;
- The right to erasure of data (with certain limitations);
- The right to restrict processing;
- The right to object to data processing;
- The right to data portability within technical feasibility.
The Company reserves the right to reject requests when they:
- Affect system security;
- Obstruct violation investigations;
- Violate Vietnamese law;
- Are abusive in nature.
X. PROVISIONS ON SECURITY AND PERSONAL DATA MANAGEMENT
10.1. Company Obligations
MAYogu JOINT STOCK COMPANY commits to:
- Securing data using international technical standards;
- Restricting internal access according to the principle of least privilege;
- Conducting periodic security system checks;
- Applying encryption and data partitioning.
10.2. User Obligations
Users must:
- Secure their account and device;
- Not share login information;
- Not disclose data of other individuals;
- Immediately notify the Company upon detection of a security risk.
10.3. Data Arising from Violating Conduct
If a user violates the terms, the Company has the right to:
- Store data for investigation purposes;
- Share data with competent authorities;
- Use data to enforce legal protection measures.
10.4. Handling of Data Breach Incidents
Upon the occurrence of a security incident:
- The Company has the right to temporarily suspend the service to minimize risks;
- Notify users based on the severity level;
- Cooperate with authorities if necessary.
The Company is not liable for damages arising from:
- User error,
- Attacks from third parties outside of reasonable control.
XI. LIMITATION OF LIABILITY AND LEGAL DISCLAIMER
11.1. Principle of Minimum Liability
The Company is not liable for:
- Indirect damages,
- Consequential damages,
- Loss of profits,
- Loss of data,
- Service suspension,
- User errors.
11.2. Disclaimer Regarding User Content
The Company is not liable for:
- Content posted by users;
- Users' illegal conduct;
- Commitments or agreements between Creators and members;
- False or misleading information created by users.
11.3. Disclaimer Regarding Technology Risks
MAYogu does not warrant that:
- The service will operate continuously;
- The service will be error-free;
- Content will not be illegally copied;
- The platform will not be attacked;
- Data will not be lost due to -force majeure- incidents.
11.4. Disclaimer Regarding Service Interruptions
The Company is not liable for:
- Transmission congestion,
- Internet Service Provider errors,
- Third-party server system errors,
- Interruptions due to maintenance,
- Risks arising from the user's device.
11.5. Disclaimer Regarding Violation Handling Decisions
The Company has the right to:
- Delete content,
- Suspend accounts,
- Limit features,
- Without being liable for damages arising from these measures.
11.6. Disclaimer Regarding Unforeseen Impacts
The Company is not liable for risks related to:
- Undetected software flaws;
- Abnormal algorithmic behavior;
- Unforeseen impacts from reliance on third-party systems.
XII. MULTI-TIER INDEMNIFICATION FRAMEWORK
12.1. General Principles of Indemnification
The User agrees to fully indemnify MAYogu JOINT STOCK COMPANY and its related parties against all claims, damages, or losses arising from:
- Violation of these Terms;
- Misuse of the services;
- Violation of the law;
- Conduct negatively affecting the platform;
- Infringement of third-party rights;
- Conduct caused by a Creator or group member.
This indemnification mechanism applies to an expansive scope of liability, aiming to minimize the Company's legal risk.
12.2. Financial Indemnification
The User must indemnify the Company for the following expenses:
(a) Direct Damages
Including security incidents, remediation costs, technical costs, and data loss.
(b) Investigation and Incident Handling Costs
Costs for system recovery, appraisal fees, and technical reports.
(c) Legal Costs
The entirety of attorney fees, litigation costs, and arbitration fees.
(d) Damage to Reputation
Damages affecting the Company's image, brand, or reputation.
(e) Fines Imposed by Authorities
If the Company is fined due to the user's conduct.
The User must pay all these amounts upon a valid request.
12.3. Extended Indemnification for Creator Conduct
The Creator is liable for indemnification in the event that:
- The Creator's private group causes damage to members;
- Illegal activities are organized within the group;
- False or harmful information is shared;
- Third-party intellectual property rights are infringed;
- Administrative roles are abused.
- The Company is not responsible on behalf of the Creator.
12.4. Indemnification Regarding Disputes Between Users
When a dispute occurs between users:
- The Company shall not participate in resolution;
- The Company shall not bear legal liability;
- Users must resolve the matter through negotiation or competent authorities;
- Users commit not to request compensation from the Company under any circumstances.
12.5. Indemnification in Cases of Personal Data Misuse
Users who violate data protection laws (PDPA/GDPR/VN) must:
- Compensate for direct damages;
- Bear legal liability as prescribed;
- Reimburse the Company for all violation handling costs.
12.6. Mechanism for Enforcing Indemnification Obligations
The Company has the right to:
- Temporarily suspend the account until the indemnification obligation is fulfilled;
- Transfer the violation file to relevant authorities;
- Apply appropriate legal measures when the user does not cooperate.
XIII. MONITORING AND SYSTEM ENFORCEMENT RIGHTS
13.1. The Company's Right to System Monitoring
MAYogu JOINT STOCK COMPANY has the right to:
- Collect and analyze activity logs;
- Monitor user behavior to detect violations;
- Apply technical measures to prevent or mitigate risks.
- The monitoring mechanism is executed in compliance with PDPA and GDPR.
13.2. Monitoring Tools and Measures
The Company may use:
- Anomaly detection systems;
- Automated behavior recognition mechanisms;
- Content analysis algorithms;
- Semi-automated moderation systems.
These measures are intended to ensure safety and are not for the purpose of individual surveillance beyond the necessary scope.
13.3. Actions Indicating Potential Violations
Upon detection of signs of:
- Unauthorized access,
- System attacks,
- Unauthorized data collection,
- Dissemination of prohibited content,
The Company has the right to:
- Immediately suspend the account;
- Restrict functionalities;
- Block access from the device or IP address.
13.4. Right of Emergency Enforcement
In the event of a high risk to system safety or legal liability:
- The Company has the right to temporarily suspend the service;
- The Company may automatically delete relevant content;
- The Company has the right to freeze accounts without prior notice.
13.5. User Obligation to Cooperate
Users have the obligation to:
- Provide information when requested;
- Explain behavior related to the violation;
- Assist in technical investigations.
- Non-cooperation may lead to:
- Account termination,
- Requesting intervention from competent authorities.
XIV. TERMINATION CLAUSES
14.1. Termination by the Company
MAYogu JOINT STOCK COMPANY has the right to terminate your right to use the services in the following cases:
- Violation of the Terms;
- Conduct affecting the safety of other users;
- Detection of fraud or illegal activities;
- Receipt of a valid request from a state authority.
- The termination decision takes immediate effect.
14.2. Termination by the User
Users may terminate use by:
- Deleting their account, or
- Ceasing to use the services.
Following termination:
- Access rights are revoked;
- Personal data is deleted in accordance with regulations;
- Content posted in private groups may remain to maintain the group's data integrity.
14.3. Consequences of Termination
When an account is terminated:
- All access rights are canceled;
- Previously granted licenses expire;
- Obligations incurred before the time of termination remain in effect, including:
- Indemnification obligations;
- Dispute resolution obligations;
- Legal compliance obligations.
14.4. No Account Restoration in Case of Serious Violation
The Company has the right not to restore the account if the violation falls into one of the following categories:
- Child exploitation;
- System attacks;
- Dissemination of seriously illegal content;
- Fraudulent acts, appropriation of assets.
14.5. Survival of Certain Clauses
After termination, the following clauses shall remain in effect:
- Indemnification Clauses (Chapter XII)
- Intellectual Property Clauses
- Limitation of Liability Clauses
- Dispute Resolution Clauses
- Data Protection Clauses
- General Legal Clauses
XV. INTERNATIONAL DATA TRANSFER
15.1. Cross-border Data Transfer Policy
MAYogu JOINT STOCK COMPANY may transfer or store user data in:
- Vietnam
- Singapore
- International data centers selected by the Company to ensure technical performance and security.
All data transfer activities are conducted according to the standards of:
- Singapore PDPA (Part V – Transfer Limitation Obligation)
- GDPR Chapter V (International Transfer Mechanisms)
- Decree 13/2023 on personal data protection in Vietnam
15.2. Legal Basis for Data Transfer
Data transfer is carried out based on:
(a) Necessity to provide the service
Data may be processed on international servers to maintain the application's operation.
(b) Legitimate interests of the Company
Including system security, fraud detection, and incident remediation.
(c) Fulfillment of legal obligations
Transferring data upon legitimate request from competent authorities.
(d) Fulfillment of user agreement
By continuing to use the service, users agree that data may be transferred abroad.
15.4. Limitation of Liability in Data Transfer
The Company is not liable for:
- Incidents beyond reasonable control when data passes through third-party infrastructure;
- Violations caused by the user or Creator;
- Security incidents of a -force majeure- nature.
15.5. User Rights Related to Data Transfer
Users may request:
- Data access;
- Information about the receiving country;
- Restriction of data transfer to the extent permitted by law.
However, the Company has the right to refuse if the request:
- Affects system security;
- Is technically infeasible;
- Conflicts with security laws or fraud processing.
XVI. ADVANCED INTELLECTUAL PROPERTY RIGHTS
16.1. Company Ownership Rights
MAYogu JOINT STOCK COMPANY is the sole legal owner of:
- The MAYogu application software
- Source code, algorithms, database
- Interface design, system architecture
- Trade name, logo, trademark
- Instruction content, operational documentation
- Exclusive creative works and processes
No individual or organization may copy, distribute, modify, or exploit the intellectual property owned by the Company without formal written consent.
16.2. User Rights over Content They Create
Users retain full ownership of the content they post, except when:
- The content violates the law or these Terms;
- The content poses a safety risk or affects the system;
- The content is required to be removed by competent authorities.
16.3. Global, Non-exclusive License Granted by Users to the Company
By posting content on MAYogu, users grant the Company the right to:
- Store, backup, and distribute internally within the group scope;
- Process data for display and format conversion;
- Assess the degree of violation;
- Use for the purpose of operating and improving the service.
This license is:
- Non-exclusive,
- Royalty-free,
- Transferable to technical infrastructure partners,
- Not intended for the commercialization of the content.
16.4. Prohibition on Developing Competing Products
Users shall not:
- Create similar products based on MAYogu's technology;
- Analyze source code or architecture to develop competing services;
- Use others' data or content to build a similar platform.
- Violations may lead to a claim for damages or prosecution under intellectual property law.
16.5. Copyright Infringement Reporting
Users or copyright owners may submit a request to:
- Remove infringing content,
- Report infringing conduct.
- The Company has the right to:
- Temporarily hide the content,
- Request valid evidence,
- Suspend the account if infringement is severe.
XVII. THIRD-PARTY SERVICES & API TERMS (THIRD-PARTY SERVICES & API INTEGRATION)
17.1. Use of Third-Party Services
MAYogu may integrate or use third-party services, including:
- Cloud storage, CDN, servers;
- Payment systems (if implemented in the future);
- Performance analysis tools;
- Security and anti-fraud tools.
Users understand that data may be processed via third-party infrastructure but remains under the Company's supervision.
17.2. Responsibility for Third-Party Services
The Company is not liable for:
- Technical errors from third-party infrastructure;
- Security incidents outside the scope of control;
- The content, terms of use, or operations of third-party services.
- Users must read and comply with the terms of the third-party services when using them.
17.3. API and Technical Integration
If MAYogu provides APIs or connection tools, users must:
- Comply with the Documentation and technical limits;
- Not sabotage or circumvent the API rules;
- Not use the API to collect data illegally.
The Company has the right to:
- Revoke API access rights;
- Suspend violating accounts;
- Claim damages if misuse occurs.
17.4. Limitation of Liability
The Company is not liable when:
- Users integrate the services incorrectly or against the rules;
- Data is lost in the third-party application;
- Users grant data access to services external to MAYogu.
XVIII. SECURITY STANDARDS
18.1. Company Security Commitment
MAYogu JOINT STOCK COMPANY implements various technical and organizational measures to protect user data and ensure system safety, including:
- Encryption of data-at-rest and data-in-transit;
- Data partitioning and isolation according to functional groups;
- Multi-factor authentication (MFA) for internal access;
- Access control based on the principle of least privilege;
- 24/7 security monitoring;
- Automated attack detection systems.
- The Company conducts internal checks and periodic security assessments to ensure compliance with Singapore PDPA and international standards.
18.2. Advanced Technical Security Measures
(a) Anomaly Detection System
MAYogu deploys technology for:
- Detecting unusual access;
- Identifying behavior with a risk of fraud;
- Preventing unauthorized access through security algorithms.
(b) Web Application Firewall (WAF) & IDS/IPS
The application is protected by:
- A firewall layer analyzing traffic;
- Intrusion Prevention System (IPS);
- Intrusion Detection System (IDS).
(c) Technical Data Backup
The Company performs:
- Short-term data backup for system recovery;
- Log retention for incident analysis;
- Deletion or anonymization of data when no longer necessary.
18.3. User Security Responsibilities
Users must:
- Protect devices used for MAYogu access;
- Set strong passwords and not share them with others;
- Not install malicious software on devices;
- Immediately report any unauthorized intrusion detected.
Violation of security obligations may lead to temporary account suspension or legal liability.
18.4. Limitation of Liability in Security
The Company is not liable in cases where:
- The user intentionally exposes their login information;
- The user's device is compromised;
- Security failures originate from a third party outside of reasonable control;
- Fraudulent acts are consented to or caused by the user.
XIX. FORCE MAJEURE CLAUSES
19.1. Definition of Force Majeure Events
Force Majeure refers to events that occur beyond the reasonable anticipation and control of the Company, including:
- Natural disasters, fire, earthquakes;
- War, civil unrest, terrorism;
- Pandemics or national emergencies;
- Widespread telecommunication network failures;
- International server or infrastructure failures;
- Government orders mandating service suspension;
- Large-scale cyberattacks.
19.2. Obligations During a Force Majeure Event
During the occurrence of a Force Majeure event:
- The Company may temporarily suspend or restrict services;
- The Company shall not be liable for compensation;
- Users are advised to maintain the safety of their personal data.
The Company will resume operations when conditions permit.
19.3. Limitation of Liability
The Company shall not be liable for any direct or indirect damages arising from a Force Majeure event.
XX. DISPUTE RESOLUTION — SINGAPORE ARBITRATION / VIETNAM
20.1. Principles of Dispute Resolution
All disputes arising from the use of the Platform must be resolved in the following order:
- Good faith negotiation between the parties.
- Mediation through internal mechanisms or a third party.
- Arbitration according to the provisions in section 20.3 below.
In no event shall the user proceed with class action lawsuits or representative claims.
20.2. Governing Law
These Terms shall be governed by the laws of Vietnam.
However, for matters related to data protection, the principles of Singapore PDPA may be applied supplementarily.
For issues concerning international data transfer, the EU GDPR may be considered where appropriate.
20.3. International Arbitration Mechanism – Singapore International Arbitration Centre (SIAC)
Unless otherwise required by Vietnamese law, disputes shall be submitted for resolution according to the following provisions:
- By arbitration at the Singapore International Arbitration Centre (SIAC);
- With an arbitral tribunal consisting of one (01) arbitrator;
- The language of the arbitration shall be English;
- The award shall be final and binding.
The Company reserves the right to choose resolution in Vietnam if:
- The dispute relates to a domestic user;
- Legal requirements mandate domestic jurisdiction.
20.4. Vietnamese Arbitration
If the dispute must be handled in Vietnam, the parties agree to:
- Resolve by arbitration at the Vietnam International Arbitration Centre (VIAC);
- The language shall be Vietnamese;
- The award shall be final and binding.
20.5. Class Action Waiver
Users agree to:
- Not participate in or initiate class action lawsuits;
- Not consolidate interests with other users to form a collective claim;
- Resolve disputes individually and separately.
- This is applied to protect the Company from unreasonable large-scale lawsuits.
20.6. Litigation Costs & Legal Liability
Each party shall bear its own legal costs, unless the Arbitral Tribunal decides otherwise.
If the user is deemed to be the violating party, they are obligated to reimburse all expenses incurred by the Company, including:
- Attorney fees;
- Arbitration fees;
- Costs of working with authorities;
- Technical and system handling costs.
XXI. GENERAL PROVISIONS
21.1. Legal Relationship Between the Parties
These Terms do not create:
- An employment relationship;
- An agency relationship;
- A joint venture relationship;
- A business partnership relationship;
- A legal authorization relationship;
- Between the user and MAYogu JOINT STOCK COMPANY.
- Users shall not represent the Company in any transaction or commitment.
21.2. Principles of Interpretation of the Terms
The following principles shall be used to interpret the Terms:
- The Terms shall be interpreted with the purpose of protecting the Platform and the Company.
- Singapore law standards and GDPR shall be used as reference sources when necessary.
- In case of any discrepancy between the Vietnamese version and any translation (if any), the Vietnamese version shall prevail.
- The failure to immediately enforce a term does not constitute a waiver of the Company's right to enforce it in the future.
21.3. Electronic Notices
The Company has the right to send notices to users via:
- Registered email;
- In-app notifications;
- System messages;
- Publication on the official website or support page.
- All the above forms are considered valid under legal regulations.
21.4. Service Continuity
Users understand that:
- The service may be interrupted for maintenance or upgrades;
- The service depends on network infrastructure and third-party services;
- No commitment is made to guarantee continuous, error-free service operation.
21.5. Right to Use Non-personal Data
The Company has the right to collect and process non-personal data for the purposes of:
- Analyzing usage behavior;
- Improving product functionality;
- Research and development;
- Optimizing system performance.
- Non-personal data does not reveal individual identities.
21.6. Severability
If any part of these Terms is deemed invalid:
- The remainder shall remain in full force and effect;
- The invalid part shall be replaced by content consistent with the law and the original purpose.
21.7. Company's Priority Rights
The Company has the priority right to execute:
- Policy changes;
- Risk management;
- Product updates;
- System intervention.
- This is to maintain the safety of the Platform and does not require prior user consent.
XXII. EFFECTIVENESS, AMENDMENT, AND ASSIGNMENT OF TERMS
22.1. Effectiveness
These Terms shall become effective:
- Immediately upon publication in the application;
- Apply to all users, including those who registered before the time of update.
22.2. Right to Amend the Terms
MAYogu JOINT STOCK COMPANY has the right to:
- Amend and supplement the Terms;
- Change the operational mechanism;
- Update the privacy policy.
Amendments shall take effect when:
- Published in the application;
- Or notice is sent to users via email or internal notification.
- Continued use of the service after the Terms have been amended signifies the user's acceptance of the new Terms.
22.3. Assignment of Rights and Obligations
The Company has the right to:
- Assign all or part of its rights and obligations to affiliated entities, partners, or successor legal entities;
- Merge or acquire without the user's consent.
- Users may not assign their account, rights, or obligations arising from these Terms.
22.4. Survival After Account Termination
The following clauses shall continue to remain in effect:
- Indemnification
- Limitation of Liability
- Dispute Resolution
- Intellectual Property Rights
- Data Protection Clauses
- General Legal Clauses
XXIII. ENTIRE AGREEMENT & SEVERABILITY
23.1. Entire Agreement
These Terms:
- Constitute the sole agreement between the user and MAYogu JOINT STOCK COMPANY;
- Supersede all prior agreements, whether written or verbal;
- Govern the entire legal rights and responsibilities of both parties.
- No provision shall be construed as a promise, commitment, or guarantee by the Company beyond what is explicitly stipulated in this document.
23.2. Severability
If any term is declared invalid by a court or competent authority:
- The remainder shall continue to remain in full force and effect;
- The invalid content may be modified to comply with the law while maintaining the original purpose of protecting the Company.
23.3. No Waiver
The Company's failure to enforce a right in one instance does not constitute a waiver of that right in the future.
XXIV. CLAUSES FOR INTERNATIONAL USERS
24.1. Scope of Application
These Terms apply to all global users.
However, depending on the region, supplementary regulations may apply.
24.2. Users in the European Union (EU)
The Company complies with:
- GDPR (General Data Protection Regulation)
- Requirements for cross-border data transfer under GDPR Chapter V
EU users have the right to:
- Data access;
- Request data erasure;
- Restriction of data processing;
- Data portability.
24.3. Users in Singapore
The Company complies with Singapore PDPA, including:
- Consent Obligation
- Purpose Limitation Obligation
- Protection Obligation
- Retention Limitation Obligation
- Transfer Limitation Obligation
24.4. Users in the United States
The Company complies with the following standards:
- CCPA (California Consumer Privacy Act) for California users;
- COPPA for users under 13 years old (children are prohibited from using the service).
24.5. Users in Legally Restricted Jurisdictions
The Company has the right to:
- Restrict or cease providing services in jurisdictions with special legal requirements;
- Limit features for certain countries or regions.
24.6. Precedence of Language
In the event of a translation:
- The Vietnamese version is the official text;
- The translated version is for reference purposes only.
XXV. ENHANCED USER RESPONSIBILITIES
25.1. Obligation to Comply with the Law
Users must:
- Comply with Vietnamese law and relevant international regulations;
- Not use the platform for any illegal, fraudulent activities, or activities infringing upon State interests or the rights of organizations and individuals.
- Violations may lead to civil, administrative, or criminal liability.
25.2. Obligation of Honesty
Users commit to:
- Provide accurate information upon registration;
- Not use false identities or the identities of others;
- Not create fake accounts to manipulate the system or disrupt the community.
25.3. Obligation of Information Security
Users must:
- Secure their account and password;
- Proactively update devices to ensure safety;
- Not use insecure Wi-Fi or devices when accessing sensitive data.
- The Company is not liable for loss or damage arising from the user's breach of security obligations.
25.4. Obligation to Report Violations
Users are responsible for:
- Immediately reporting the detection of infringing content, fraud, or harmful behavior;
- Cooperating in providing information to facilitate violation handling.
25.5. Responsibility for User-Generated Content
Users are solely responsible for:
- Intellectual property rights;
- Truthfulness;
- Legality;
- Consequences related to the content they post.
- The Company is not responsible for verifying content before display.
25.6. Obligation to Ensure Community Safety
Users shall not:
- Intentionally cause disruption or incite disputes;
- Threaten, insult, or defame others;
- Disseminate false information causing community instability.
- Violations may lead to permanent suspension.
25.7. Obligation of Indemnification
Users must indemnify the Company for damages arising from:
- Violation of the Terms;
- Infringement of third-party rights;
- Damage to the platform, system, or MAYogu brand.
- The indemnification obligation remains in effect even after the account has been terminated.
XXVI. RESERVED RIGHTS OF MAYogu JOINT STOCK COMPANY
26.1. Right to Revoke or Modify Services
The Company has the right to:
- Modify, replace, or discontinue any feature;
- Adjust algorithms, interface, and operational mechanisms;
- Improve or revoke tools based on legal or technical requirements.
26.2. Right to Temporarily Suspend or Restrict Accounts
The Company may restrict or suspend accounts in the following cases:
- Suspicion of violating conduct;
- Detection of security risks;
- Receipt of valid complaints from other users;
- Request from a competent authority.
26.3. Right to Refuse to Provide Services
To the maximum extent of protection, the Company has the right to refuse to provide services to a user if:
- The user is deemed high-risk;
- The user violates the security policy;
- The user abuses the platform;
- The user attempts to sabotage or cause damage to the system.
26.4. Right to Legal Protection
The Company has the right to:
- Collect evidence related to violations;
- Provide data to investigative agencies when necessary;
- File a lawsuit or claim damages for conduct causing loss.
26.5. Right to Change the Terms
The Company has the full right to amend the Terms without prior notice in case of emergency. The amended Terms shall apply immediately upon publication
XXVII. CONCLUSION CLAUSES & ACKNOWLEDGEMENT OF LEGAL BINDING
27.1. Effectiveness of the Terms
These Terms are effective for:
- All new users;
- All existing users;
- All access and transactions on the platform.
27.2. Legal Binding
By using the MAYogu Platform, the user:
- Acknowledges having read and understood the Terms;
- Agrees to be legally bound by the Terms;
- Agrees that the Terms have legal validity equivalent to an electronic contract.
27.3. No Third-Party Beneficiary Rights
No individual or entity other than the user and the Company shall be entitled to rights under these Terms.
27.4. Continued Effectiveness After Termination
The following clauses shall continue to be binding:
- Indemnification
- Limitation of Liability
- Intellectual Property Rights
- Dispute Resolution
- General Legal Clauses
- Privacy Policy
27.5. Acknowledgement of Continuous Application
The user's continued use of the service after the Terms are updated signifies:
- Acceptance of all modified content;
- Agreement to comply with all future changes.
XXVIII. EXTENDED LEGAL APPENDIX
The appendix below provides additional definitions, procedures, and application mechanisms to ensure transparency and clarity in the enforcement of the Terms.
Appendix A — Additional Definitions
(a) Sensitive Data
Includes:
- Precise location,
- Health information,
- Enhanced personally identifiable information,
- Financial information,
- Biometric data (if applicable).
(b) Restricted Account
An account with limited functionality for safety or technical reasons.
(c) Severe Violation
Conduct that causes or threatens the safety of the system, users, or the MAYogu brand.
Appendix B — Complaint Handling Process
- The user submits a report via the in-app tool.
- The specialized department verifies the information.
- The Company makes a processing decision within a reasonable scope.
- If necessary, the Company may temporarily suspend the account during the investigation period.
Appendix C — Violation Handling Procedure
- Initial verification;
- Collection of relevant data;
- Temporary suspension or restriction of account functionalities;
- Final decision;
- Reporting to competent authorities if the conduct shows signs of illegality.
Appendix D — Legal Removal Procedure
- Content may be removed upon a legitimate request from:
- Vietnamese state authorities;
- International investigative agencies;
- Copyright owners;
- Arbitration or court decisions.
Appendix E — Expanded Conditions for Creators
- Creators are obligated to assist the Company when investigating violations;
- Creators must ensure the group does not disseminate illegal content;
- Creators must comply with PDPA/GDPR when collecting member data.
XXIX. FINAL CLAUSES ON GOVERNING LAW
XXIX. FINAL CLAUSES ON GOVERNING LAW
29.1. Governing Law
These Terms shall be governed by and construed in accordance with:
- The laws of the Socialist Republic of Vietnam;
- The principles of Singapore PDPA and EU GDPR, where applicable, in the scope of data protection;
- International treaties when relevant and when permitted by Vietnamese law.
In the event of a conflict between legal systems, the laws of Vietnam shall prevail.
29.2. Jurisdictional Scope of Application
For international users:
- The rights and obligations of the users will be governed by these Terms;
- The regulations of individual countries only apply when mandated by local law;
- The Company reserves the right to apply technical measures to restrict service in incompatible jurisdictions.
29.3. Cross-border Enforceability
If a user resides outside the territory of Vietnam:
- The Company has the right to apply arbitration procedures or international enforcement mechanisms;
- The user agrees to legal responsibility in the country of residence if required by law.
29.4. Right to File a Claim
The user agrees that:
- All claims related to the Terms must be filed within 12 months from the date of occurrence;
- After this period, all rights to file a claim shall automatically expire.
XXX. EFFECTIVE DATE & COMPANY COMMITMENT TO LEGAL COMPLIANCE
30.1. Effective Date
These Terms shall take effect from:
- The date of publication in the MAYogu application.
- All users who continue to use the platform after this time are considered to have fully accepted the content of the Terms.
30.2. MAYogu Joint Stock Company's Commitment to Legal Compliance
MAYogu JOINT STOCK COMPANY commits to:
- Fully comply with Vietnamese law regarding technology, data, and communication;
- Apply international security standards;
- Ensure transparency in data collection and processing;
- Conduct system checks and updates according to legal requirements;
- Cooperate with competent authorities when necessary.
30.3. Commitment to Technology Ethics
The Company commits to building the platform based on:
- Respect for privacy rights;
- Community protection;
- Transparency and safety;
- Minimizing the collection of unnecessary data.
30.4. Right to Future Amendments
The Company has the right to update the Terms in the following cases:
- Changes in legal policy;
- Changes in product or features;
- Technical or security requirements;
- Force majeure situations.
The updated version shall take effect immediately upon publication in the application.
XXXI. OFFICIAL DECLARATION FOR IN-APP DISPLAY
1. MAYogu is a platform owned by MAYogu JOINT STOCK COMPANY, providing a private group space and community management tools.
2. By using MAYogu, users agree to comply with the entire Terms of Use and Privacy Policy.
3. Users shall not post content that violates the law, is harmful, infringes privacy rights, or sabotages the system.
4. Users are responsible for their self-generated content and related consequences.
5. The Company has the right to suspend or terminate violating accounts without prior notice.
6. MAYogu does not share or sell personal data to third parties outside the scope of system operation.
7. Disputes are resolved through arbitration as stipulated in the full Terms.
8. Continued use of the service signifies acceptance of the Terms.
XXXII. ENTIRE AGREEMENT CONCLUSION CLAUSES
32.1. Final Consent
By continuing to use the MAYogu platform, the user:
- Affirms having read, understood, and accepted the entirety of the Terms;
- Agrees to be legally bound;
- Confirms that all conduct on the platform complies with these Terms.
32.2. Integrity of the Agreement
These Terms:
- Are the sole document governing the use of the platform;
- Supersede all prior agreements;
- Can only be modified by MAYogu JOINT STOCK COMPANY.
32.3. Official Contact Information
For all inquiries related to the Terms, please contact:
MAYogu JOINT STOCK COMPANY
Support Email: support@MAYogu.com