If you need assistance or have concerns about content, safety, or your account, please review the information below or contact us directly.
1. Contact Support
You can contact our support team for the following matters:
- Reporting inappropriate or abusive content
- Blocking or reporting users
- Group, post, or comment moderation concerns
- Account access or safety issues
- Privacy-related questions
- Email: support@mayogu.com
- We review all support requests and content reports promptly and aim to take appropriate action within 24 hours.
2. Frequently Asked Questions (FAQ)
- How do I report inappropriate content?
- You can report content directly within the app:
- Open the group, post, or comment you want to report
- Tap the Report option
- Select the reason that best describes the issue
- Once reported, the content is flagged and sent to our moderation system for review.
3. What types of content are not allowed?
The following content is strictly prohibited:
- Harassment, bullying, or hate speech
- Sexual or explicit content
- Violence or threats of violence
- Spam, scams, or misleading content
- Any content that violates applicable laws or our Community Guidelines
- Content that violates these rules will be removed, and users responsible may be suspended or banned.
4. How do I block another user?
You can block a user directly within the app:
- Tap the options menu next to their comment
- Select Block User
After blocking a user:
- All comments from that user are immediately removed from your view
- You will no longer see content or interactions from that user
- Blocking actions are also recorded in our system to help identify abusive behavior.
5. What happens after I report content?
After you submit a report:
- The reported content is reviewed by our moderation team
- If the content violates our rules, it will be removed
- The user who posted the content may be warned, suspended, or banned, depending on the severity and frequency of violations
- We commit to reviewing and acting on all reports within 24 hours.
6. Can I leave a group if I don’t want to see its content?
- Yes. All groups in the app are private, and you may leave any group at any time:
- Once you leave a group, its content will no longer be visible to you
- You will not receive further updates or interactions from that group
7. Who can see group content?
Group content is only visible to users who have joined the group. Users who are not members cannot view group posts or comments.
8. How is content moderated?
We use a combination of user reports and manual review to moderate content:
- Reported content is reviewed by the developer
- Objectionable content is removed
Users who violate our rules may be suspended or permanently banned
- Our moderation process is designed to maintain a safe and respectful environment for all users.
9. Where can I find the Terms of Use, Privacy Policy, and Community Guidelines?
The Terms of Use, Privacy Policy, and Community Guidelines are:
- Displayed during account registration or first-time social login
- Accessible at any time within the app through the Settings or Help section
- These documents are shown directly within the app and explain user responsibilities, prohibited content, and our enforcement policies.
10. How long does it take to respond to support requests?
- We review all support requests and content reports as quickly as possible and aim to take appropriate action within 24 hours.
- If you need immediate assistance related to safety or abusive behavior, please use the in-app reporting tools.
If you have additional questions or concerns not covered here, please contact us at support@mayogu.com.